Package Protection

What is Package Protection?

Worry-Free Purchase is an optional protection you can add to your order at checkout. It’s there to give you peace of mind in case something goes wrong in transit—like a lost, stolen, or damaged package.

Do I have to add it?

Nope! It’s totally optional. You can choose whether or not to include it before completing your purchase.

What does it protect me from?

Package Protection can help if:

Your package gets lost in transit
Your order is damaged during shipping
Your package shows as delivered but you didn’t receive it

Exact coverage details will always be shown at checkout and in your confirmation email.

How do I know what’s covered on my order?

You’ll see your exact coverage:

Right at checkout before you place your order
In your confirmation email after purchase

What if my order arrives damaged?

If something shows up damaged, just file a claim within 15 days of delivery. You’ll usually need a couple of photos so we can quickly review what happened.

What if my package is stolen?

If your package was marked delivered but didn’t arrive, you can file a claim within 15 days of delivery. In some cases, we may ask for a little extra info to help verify what happened.

What if my package is lost?

If your order hasn’t shown up within the expected timeframe, you can file a claim:

Domestic orders: usually after 10 days from shipment

How do I file a claim?

It’s simple—just head to the Seel Resolution Center or use the link in your confirmation email. You’ll just need your email and order number to get started.

How long do I have to file a claim?

Here’s the timing to keep in mind:

Damage or theft: within 15 days of delivery
Lost packages: after the eligible waiting period (10–30 days)
All claims: must be submitted within 90 days of your order date

How do I get reimbursed if my claim is approved?

Once approved, you’ll get your payout quickly. Most customers receive funds via:

Direct deposit (1–3 business days)
PayPal or Venmo (often much faster)